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August 15, 2007

PC Satisfaction

The American Customer Satisfaction Index recently conducted a study on consumer's satisfaction of today's PCs.

The study looked at how consumers view -- service quality, price, problems, future or repeat purchase plans, and satisfaction related to expectations.

The results are interesting with Apple coming out on top with Compaq. (Compaq ranking really represents HP). A positive Compaq rank is the surprise, since they had such poor satisfaction pre-HP, but have made up some ground.

One thing I know for sure is that my Dell's battery went from 3 hr battery life when bought new, to a mere 30 minutes in less than a year. Hmmm, Dell seems to have slipped a little and not keeping their customers happy.

Take a look at the artice from ZDNet

http://news.zdnet.com/2100-9595_22-6202366.html?tag=nl.e622

Posted by Erik Small at August 15, 2007 08:15 AM digg this add to del.icio.us add to My Web Furl this page

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