FTP Frequently Asked Questions (FAQs)
Here's a list of our most frequently asked
questions for FTP. For other assistance, feel free to search the WS_FTP
Knowledgebase,
and visit our WS_FTP
tutorials or download the WS_FTP
Pro Users
Manual.
Problems Installing with WS_FTP
Problems Connecting
with WS_FTP
Receiving Error Messages
Installing/Uninstalling
Other
Q) When
installing on my Windows ME or Windows 2000 operating system, the
installation just hangs. What do I do?
When installing WS_FTP LE on Windows ME or
Windows 2000, there can be a problem when another application is busy in
the background.
Closing all applications and
retrying the installation will solved the problem.
This will also effect those trying to
install older versions of WS_FTP Pro because the installation technology
is the same as WS_FTP LE.
There are no issues with the latest version
of WS_FTP Pro (7.0).
Q) I cannot connect to an FTP site.
Make sure that you have an active dial-up connection. WS_FTP Pro is not a
dialer; it calls the Winsock.DLL and uses the dialer specified there.
Q)
When I connect to my Internet Service Provider, I wait a long time and
WS_FTP seems to timeout and quit the connection before I have a chance to
change to my directory.
You must include the initial remote directory or the connection
will timeout waiting for the server to format the directory for the LIST
command. The root of the FTP server has thousands of directories
(one for each user) so if you don't include the initial remote directory
WS_FTP issues the LIST command which then times out, waiting for that long
list of directories to be delivered. You can contact your ISP
(Internet Service Provider) to get your initial remote directory.
Q)
When I use WS_FTP to connect to an FTP site, I get connected and logged
in, but the folder/directory list of the FTP site is blank or contains
garbage.
You probably have the wrong host
type specified for the FTP site. You can try other host types while you
are connected to find one that displays the folders/directories correctly.
Try "UNIX (standard)," "Sun Solaris," "WinQVT/Net,"
"Ipswitch" and then any other types that seem likely.
In the classic interface, you change the Host Type on the
Session tab of the Options dialog box. In the Explorer, you change the Host
Type on the General tab of the Site Properties.
Q)
WS_FTP does not work with my AOL (America OnLine) connection. Why?
This is a common complaint from
Windows 95 users. Most AOL accounts use a 16-bit TCP/IP stack and do not
support 32-bit TCP/IP applications. You will need to install and run the
16-bit version of WS_FTP. If you have already installed the 16-bit
version, make sure your Windows shortcut points to the correct
application:
WS_FTP Pro users: FTPPRO.EXE
(not FTP95PRO.EXE or FTP32PRO.EXE)
WS_FTP LE users: WS_FTP.EXE (not
WS_FTP95.EXE or WS_FTP32.EXE)
For more information on AOL's
Winsock support see the FTP section in your AOL application.
Q) I've received one or
more "Blocking call cancelled" messages and the file transfer is
incomplete.
You can try selecting Passive transfers on the Advanced tab of Site
Properties. If that doesn't help and you are using the Microsoft TCP/IP
stack (which is part of the Windows 95 and NT operating systems), try
setting the Maximum Transfer Unit (MTU) to 576.)
Q) WS_FTP can't connect to
anything. I see the error message: "Cannot connect to site
name."
(A) Your name server in your TCP/IP stack is not configured
properly. Talk to your Internet provider for the proper values for DNS.
(A) Your name server in your TCP/IP stack is not configured
properly. Talk to your Internet provider for the proper values for DNS.
(B) You may be running a 32-bit
version of WS_FTP over a Winsock that only supports 16-bit operations. You
can either get a 32-bit Winsock for your computer, or you can switch to
the 16-bit version of WS_FTP. If you are using AOL (America Online) prior
to version 3.0, you will want to switch to the 16-bit version of WS_FTP.
Run the Install program and to remove the 32-bit version and install the
16-bit version.
If you are not using
AOL and you can get 32-bit Winsock for your computer then you should be
able to run the 32-bit version of WS_FTP.
Q) Why do I get
"550 permission denied" when I try to upload a file?
You don't have permission for that function
Q)
When I try to connect I receive the following error:
500 Illegal PORT Command
! port cmd failed.
! DoDirList failed 0
The 500 Illegal PORT command
error can be helped by enabling the 'Passive Transfers' in the Options
> Session tab > "Use passive Transfer Mode"
Q) Why do I
get a 530 Login incorrect. !Logon failure, so quitting?
You probably entered an Incorrect username or
password
Q) I keep
receiving error messages with numbers. What do they mean?
The numbers represent FTP Server Return Codes to identify errors. Click
here for detailed list on return codes
Q) I have
purchased WS_FTP Pro, but when I try to open it I get an expiration
warning.
Make sure that you installed the
purchased copy over the evaluation copy. The only difference
between the two is that the evaluation will expire; if you are still
getting these warnings then you are still running the evaluation copy.
1. Exit from WS_FTP Pro. Take
note of where the application is installed.
2. Run the install.exe
application again. Choose "No" when prompted to over-write the
ws_ftp.ini file.
Q) How do
I remove the ICON from my desktop?
You can access this by going to the Start Menu Programs > WS_FTP
Pro > WS_FTP Pro Icon Placement. You can select where you would
like the icons for each interface to be placed, either in MyComputer or on
your Desktop. Please note that if you remove the WS_FTP Pro
Explorer icon from both locations you will no longer be able to
use WS_FTP Pro Explorer
Q) How do I uninstall
the evaluation copy?
Run the install program and select uninstall
Q) Why can't I delete
folders? I do have permissions.
If a folder is not empty, you can delete it only if you have
selected "Allow deletion of non-empty folders" in the Pro tab of
properties.)
Q) The files I transferred are
corrupted.
You may have transferred a binary file in ASCII transfer mode; this
can damage the file. Make sure you transfer text files in ASCII mode and
most other files in BINARY mode. If you still have problems, verify that
you have hardware flow control enabled on your modem. If you are not using
the Microsoft TCP/IP stack (part of the Windows 95 or NT operating
system), contact your stack vendor.)
Q) How do I use WS_FTP Pro with a proxy
or firewall?
If you are behind a [proxy server or]
firewall, make sure Use Firewall is checked and enter the
firewall information. To enter firewall information, you'll need to get
information about your firewall from your network administrator; depending
on the type of firewall, you'll need the following information.
For a "SITE hostname" firewall type, you'll need Host Name (or
Address) and User Name (ID).
For a "Transparent" firewall type, you'll need User Name (ID)
and Password.
For "USER with no logon" or "Proxy OPEN" firewall
types, you'll need the Host Name (or Address). (The User Name and Password
are ignored.)
For "USER after logon," "USER remoteID@remoteHost fireID,"
"USER fireID@remoteHost," or "USER remoteID@fireID@remoteHost"
firewall types, you'll need Host Name (or Address), User Name (ID), and
Password.
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